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Using Your CRM (Customer Relationship Management) to Follow Up

Why Use CRM (Customer Relationship Management)?
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Improve Your Sales Presentation Skills Before Your Next Meeting

Improve Your Sales Presentation Skills Before Your Next Meeting

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Topics: sales, Customer Engagement, meeting, presentation, sales meeting

What do Starbucks and Trump Have in Common? The Customer Experience

What do Starbucks and Trump Have in Common?
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The Punta Mita Four Seasons Experience

The Punta Mita Four Seasons Experience

An example of a great sales office experience is the Punta Mita Four Seasons. They have three sales reps that each earn over $1 million a year in commission selling the most expensive real estate in Mexico. There have been a number of highly publicized murders of foreign tourists in Mexico and you’d think that would make selling real estate a challenge, but it doesn’t stop these guys. They’ve nailed the experience.

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Creating an Experience in the Sales Office

Creating an Experience in the Sales Office

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The Discovery Process (The Best Timeshare Sales Team Ever)

The Discovery Process (The Best Timeshare Sales Team Ever)

Abercrombie & Kent is well known for putting together very expensive safaris and other outrageous trips. After many years of success, they decided to create a real estate division with 10 highly paid timeshare salespeople to sell what they called a “private residents club.” These were like timeshares, except much more expensive. And, unlike the usual timeshare sales model, the entire sales process took place over the telephone.

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Greeting a Client (Mirroring)

Greeting a Client (Mirroring)

How you conduct yourself while greeting and meeting with a client plays an important role in how successful you will be in building a relationship with them. I had the opportunity to explain this while in India:

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The 80/20 Rule

What Role Does the "80/20 Rule" Play in the Sales Process?

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The Sales Process: Registering

The Sales Process:
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5 Core Ideas That Help Harness Social Media Power Part 6: Test and Learn

Test and Learn

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(416) 604-49000

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roman@n5r.com

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